Track your order

Use your shipping email

When your order ships, we email its tracking number and carrier link to the address used at checkout. Open that link to see carrier updates. If your order ships in separate parcels, each parcel may have its own tracking link.

Need help finding your order?

Check your spam folder, then email support@ovapet.shop with your order number and checkout email. We will help locate your shipment.

Ask about my delivery

Delayed or missing delivery

If the 5–12 day estimate has passed, contact us so we can investigate with our fulfillment partner or carrier. See the shipping policy.