Frequently Asked Questions

Is it suitable for all dog sizes?

Yes. The foldable bowl expands wide enough for medium and large breeds while staying comfortable for smaller dogs.

Does it leak?

When properly closed, the cap seals tightly to help prevent spills inside bags or backpacks.

Is it easy to clean?

Rinse with warm water and mild soap. The foldable bowl opens fully for easy access.

Can I clip it to a leash?

Yes - the included carabiner clips to a leash, belt loop, or backpack strap.

What colors are available?

OvaPet is available in Pink and Blue.

How do I change my order?

Contact us within 12 hours of ordering and we will do our best to update it before it ships.

Can I cancel my order?

Cancellations are available before the order ships. Email support@ovapet.shop as soon as possible.

Where is my confirmation email?

Check your spam folder. If it is still missing, reach out and we will resend it.

Where do you ship?

We ship across the US and to most international destinations.

How long does shipping take?

Domestic orders typically arrive in 3-7 business days. International orders typically arrive in 7-14 business days.

How can I track my order?

You will receive a tracking link by email once your order ships.

What is the return policy?

30-day returns are available on unused items in their original condition.

How do I start a return?

Email support@ovapet.shop with your order number and we will guide you through it.

What if my item arrives damaged?

Contact us within 7 days of delivery with photos and we will send a replacement.