OvaPet · Customer care
How information is used when you browse, buy, contact OvaPet or use Ovi AI.
OvaPet is operated by VOPREKI BRANDS INC., the business responsible for the information practices described in this policy.
Head Office Address: 638 11 Ave SW, Unit 200, Calgary, AB, Canada, T2R 0E2.
For privacy questions or requests, email support@ovapet.shop. Phone: +1 888 991 1406.
We receive information needed to serve you, including your name, email, delivery and billing details, order and subscription choices, support messages and, in Ovi AI, pet profiles, care notes, tracker entries and chat messages. Do not enter full card numbers, passwords or unnecessary sensitive personal information in chat or email.
When you use Ovi, relevant messages and pet information may be sent to our AI service provider to generate a response, perform safety checks and create service memory or insights. AI responses are stored with your Ovi AI account so you can revisit them. Ovi is not a veterinarian and should not receive information you do not want processed for these purposes.
Ovi AI subscriptions may be processed through Whop or Shopify/Appstle. We receive identifiers and membership/payment status needed to provide access, but do not store full payment-card details. Netlify hosts the website, functions and database; Resend delivers account email; OpenAI supports AI-assisted features. Checkout, fulfillment and shipping providers may also process information needed for physical orders.
Our providers may process technical information such as IP address, browser type, visited pages and access times to deliver and protect the service. Checkout services may use cookies or similar technologies for payment, security and preferences.
Information is used to authenticate accounts, personalize Ovi, process orders, deliver products and digital services, administer subscriptions, respond to requests, investigate billing or safety issues, prevent fraud, improve reliability and meet recordkeeping obligations.
Relevant information may be processed by providers in Canada, the United States or other countries where they operate, and local data laws may differ. We may also disclose information where legally required.
Information is kept for as long as reasonably needed to provide accounts and services, fulfill orders, manage subscriptions and disputes, and meet legal or accounting obligations. You can delete an Ovi AI account from Profile; some records may be retained where legally or operationally required. We use appropriate safeguards, but no online system can guarantee absolute security.
You can ask to access or correct information, or request deletion subject to retention requirements, by emailing support. Unsubscribing from marketing does not cancel a paid membership. To stop billing, use our cancellation instructions.
Last updated: October 4, 2026
We keep limited checkout consent, subscription status, payment references, account access events, cancellation requests and email delivery records to operate the service, resolve support requests and respond to disputes. Account deletion removes pet data but does not automatically remove these limited records. We do not store full card numbers or security codes in this evidence log. Resend processes transactional and support email. An AI provider may classify a limited excerpt of an incoming support email; cancellation requires account-owner verification and billing-provider confirmation. Contact support@ovapet.shop for access, deletion or retention questions. Records are retained only as needed for these purposes and applicable obligations; records needed for an open dispute may be retained while it is resolved.