OvaPet · Customer care
30-day returns for physical products. Separate terms for Ovi AI.
If an item is damaged, your cat does not engage with the sticks, or you are not satisfied, contact us within 30 days of delivery. We will arrange a free return and a refund of the physical product purchase price where applicable.
Email support@ovapet.shop or call +1 888 991 1406 with your order number and a short explanation. Do not send products to the head office without return instructions.
Contact us as soon as you notice a problem. We will review the order and arrange an appropriate replacement or refund.
Approved refunds are issued to the original payment method. After an approved return is received, or a refund is agreed where no return is required, allow 5–10 business days for processing and bank posting.
Contact us as soon as possible to cancel before dispatch. If the order has already shipped, the 30-day return policy applies.
Ovi AI is a digital service with a 14-day free trial, then $29.99 USD every 30 days. You can cancel before the free trial ends to avoid the first charge, or before a later renewal to prevent the next charge. Digital service charges already processed are non-refundable except where required by law or where OvaPet confirms a billing error or service non-delivery.
A physical-product return does not automatically cancel Ovi AI. See cancellation instructions.
This policy does not limit mandatory consumer rights that apply to your purchase.
Last updated: October 4, 2026