Shipping Policy

Processing Time

Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Standard shipping typically takes 5-12 business days depending on your location. International orders may take longer. Delivery times are estimates and are not guaranteed.

Tracking Information

Once your order ships, you will receive an email with your tracking number. You can also track your order on our Track Your Order page.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost Packages

If your package appears to be lost in transit, please contact us at support@ovapet.com. We will work with the carrier to resolve the issue.

Contact

For any shipping-related questions, please email us at support@ovapet.com.