Return Policy

Return Window

You may request a return within 30 days of receiving your order. This window is editable and subject to store policy updates.

Item Condition

Items must be unused, in their original packaging, and in the same condition you received them. Used or damaged items may not be eligible for return.

How to Start a Return

To initiate a return, contact us at support@ovapet.com with your order number and the reason for the return. We will provide you with return instructions.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund as quickly as possible.

Refund Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days.

Contact

For return-related questions, email us at support@ovapet.com.